At PARNAI, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following return and refund policy:
1. Returns
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We accept returns for defective, damaged, or incorrect items only.
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To initiate a return, please contact us within 14 days of receiving your order.
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The item must be in its original condition and packaging.
2. Refunds
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Once the returned item is received and inspected, we will process your refund to the original payment method.
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Shipping costs are non-refundable, and you will be responsible for any return shipping fees.
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Refunds will be processed within 5 to 7 business days after the returned item is received.
3. Non-Refundable Items
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Items that are used, opened, or personalized cannot be returned or refunded.
4. Contact Us
If you need to return an item or have any questions about our return and refund policy, please contact us at:
Email: support@parnai.com