- All
- Orders and Shipping
- Payment and Billing
- Products and Stock
- Returns and Exchanges
- Customer Service
- Account and Privacy
Will you share my personal information with third parties?
No, we value your privacy. We will never share your personal information with third parties, except for order fulfillment purposes.
How can I reset my password?
If you’ve forgotten your password, simply click the “Forgot Password” link on the login page, and we’ll send instructions to your email.
I have a problem with my order. What should I do?
If there’s an issue with your order, please contact us immediately, and we’ll work to resolve it as quickly as possible.
How can I contact customer support?
You can reach us through our contact page, or email us directly at support@parnai.com. We typically respond within 24-48 hours.
Do I need to pay for return shipping?
In most cases, the customer is responsible for return shipping costs, unless the item is damaged or incorrect.
How do I return an item?
To return an item, please contact our customer service team with your order details. We’ll provide instructions on how to return the product.
Can I return or exchange an item?
Yes! We offer a 30-day return policy for most items. If you’re not satisfied with your purchase, please contact us to initiate the return process.
Do you offer warranties on products?
Many of our products come with warranties directly from the manufacturers. Please check the product description for warranty details.
How can I find the right product for me?
You can filter products by category, price, or popularity. Additionally, each product page contains detailed descriptions to help you make the best decision.
Are all products on your site in stock?
We work with trusted suppliers to ensure the products you see are available. However, stock levels may change, and some items may become unavailable due to high demand. If that happens, we will notify you promptly.
How do I place an order?
Simply browse our products, add them to your cart, and proceed to checkout. Follow the instructions to complete your order.
How long will it take for my order to arrive?
Delivery times vary based on your location and the product. Most orders are shipped within 5-10 business days, but please allow up to 2-3 weeks for international orders.
Where do you ship to?
We offer worldwide shipping! Please check the shipping details on the product page for specific locations.
Can I change my shipping address after placing the order?
We process orders quickly, but please contact us as soon as possible. If your order hasn’t been shipped yet, we will do our best to update the address.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Is it safe to shop on PARNAI?
Yes! We use the latest SSL encryption technology to ensure that your payment and personal information are secure.
I was charged the wrong amount. What should I do?
Please contact our customer support team, and we’ll resolve any billing discrepancies as quickly as possible.
How do I place an order?
Simply browse our products, add them to your cart, and proceed to checkout. Follow the instructions to complete your order.
How long will it take for my order to arrive?
Delivery times vary based on your location and the product. Most orders are shipped within 5-10 business days, but please allow up to 2-3 weeks for international orders.
Where do you ship to?
We offer worldwide shipping! Please check the shipping details on the product page for specific locations.
Can I change my shipping address after placing the order?
We process orders quickly, but please contact us as soon as possible. If your order hasn’t been shipped yet, we will do our best to update the address.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Is it safe to shop on PARNAI?
Yes! We use the latest SSL encryption technology to ensure that your payment and personal information are secure.
I was charged the wrong amount. What should I do?
Please contact our customer support team, and we’ll resolve any billing discrepancies as quickly as possible.
Do you offer warranties on products?
Many of our products come with warranties directly from the manufacturers. Please check the product description for warranty details.
How can I find the right product for me?
You can filter products by category, price, or popularity. Additionally, each product page contains detailed descriptions to help you make the best decision.
Are all products on your site in stock?
We work with trusted suppliers to ensure the products you see are available. However, stock levels may change, and some items may become unavailable due to high demand. If that happens, we will notify you promptly.
Do I need to pay for return shipping?
In most cases, the customer is responsible for return shipping costs, unless the item is damaged or incorrect.
How do I return an item?
To return an item, please contact our customer service team with your order details. We’ll provide instructions on how to return the product.
Can I return or exchange an item?
Yes! We offer a 30-day return policy for most items. If you’re not satisfied with your purchase, please contact us to initiate the return process.
I have a problem with my order. What should I do?
If there’s an issue with your order, please contact us immediately, and we’ll work to resolve it as quickly as possible.
How can I contact customer support?
You can reach us through our contact page, or email us directly at support@parnai.com. We typically respond within 24-48 hours.
Will you share my personal information with third parties?
No, we value your privacy. We will never share your personal information with third parties, except for order fulfillment purposes.
How can I reset my password?
If you’ve forgotten your password, simply click the “Forgot Password” link on the login page, and we’ll send instructions to your email.